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Seven steps, one clear handoff

From first hello to Fi's final all-clear.

A thoughtful route from your first message to a reviewed, ready-to-launch site, with each handoff focused on what your customers need.

This is the process we're preparing, not a team of staff. Each character represents an illustrated role; Fi is the person who carries out the work. The public request and review steps are still being prepared.

  1. 01
    Winnie

    Winnie opens the conversation

    Winnie represents your first point of contact. Share the basics in a short voice message of up to two minutes, or choose a longer guided audio interview. The public request form is being prepared, and you will not need a TWC account to get in touch.

  2. 02
    BranAlbert

    Bran and Albert get to know the opportunity

    Bran represents project coordination: keeping the brief, next steps and progress clear, and following up if essential details are missing. Albert considers what could benefit the people who will use your site and helps frame the opportunity for Fi.

  3. 03
    ZoraAminaSeulgi

    Zora, Amina and Seulgi shape the plan

    Zora maps the visual direction, Amina shapes the message and page copy, and Seulgi considers search intent and how people will discover the site. Together, these roles turn your brief into a considered plan.

  4. 04
    ChrisMurdo

    Chris builds with Murdo's support

    Chris represents development, turning the plan into a working website. Murdo's role keeps the technical foundations, maintenance and security in view. The standard offer includes three pages, a privacy page, a contact form and 30 minutes of development each month for €39.90 per month, with no setup fee. VAT is not charged under §19 UStG.

  5. 05
    ArneBranGigi

    Arne checks quality as Bran and Gigi look ahead

    Arne represents quality and accessibility checks. Bran tracks progress and handoffs, while Gigi brings a marketing perspective to how the finished site presents your business and reaches its audience.

  6. 06
    EdithWinnie

    Edith and Winnie stay close for questions

    Edith represents billing and subscription support; Winnie represents customer support. They are the roles to turn to for billing or service questions as the project moves toward delivery and ongoing care.

  7. 07
    Fi

    Fi gives the final all-clear

    Fi holds the overview, carries out the work and makes the final readiness check. You still review and approve the preview before launch; the exact preview and approval process is being finalized.

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